Privacy policy

Last updated: 20 October 2026

SOLACESILKSTUDIO, operated by AXX CAPITAL PTY LTD (536 High Street, Kew East VIC 3102, Australia), respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with and your rights, consistent with the Australian Privacy Act 1988, GDPR for European customers and applicable US privacy regulations.

  1. WHAT INFORMATION WE COLLECT We collect information you voluntarily provide when you place an order, subscribe to our newsletter or contact us: full name, shipping and billing address, email address, phone number, order history, and payment reference details. Payment card data is collected and processed securely by Stripe, our PCI-compliant payment processor; we do not store your full credit card number. We also automatically collect non-identifiable website data including IP address, browser type, device information, page views and cookies.
  2. HOW WE USE YOUR INFORMATION We use your personal data to:
  • Process, fulfil and ship your orders
  • Send order confirmations, tracking updates and support replies
  • Respond to customer service enquiries
  • Prevent fraudulent transactions and secure our store
  • Send marketing emails only if you opt in to our newsletter
  • Improve our website, products and customer experience
  1. SHARING YOUR INFORMATION We only share your data with trusted third parties required to complete your order: payment processor (Stripe), shipping carriers, fulfilment partners and IT service providers. All third-party service providers are contractually required to protect your personal information. We will never sell your personal data to third parties for marketing purposes. We may disclose data if required by Australian law, court order or government regulation.
  2. COOKIES Our website uses cookies to remember preferences, analyse site traffic and support checkout functions. Visitors located in the European Economic Area have the right to decline non-essential cookies via our cookie consent banner. You can disable cookies via your browser settings, though this may affect website functionality.
  3. YOUR PRIVACY RIGHTS You have the right to request access to your personal data, correction of incorrect information, deletion of your data, or withdrawal of marketing consent at any time. To submit a privacy request, email contact@solacesilkstudio.com. We will respond to valid requests within the statutory required timeframe.
  4. DATA SECURITY We implement reasonable technical and organisational safeguards to protect your personal information against loss, unauthorised access, misuse or disclosure. However, no online transmission or storage system is 100% secure.
  5. INTERNATIONAL DATA TRANSFERS When you order from Europe, United States or Hong Kong, your personal information may be transferred outside your home jurisdiction to Australia for order processing. We ensure such transfers comply with applicable cross-border data rules.
  6. POLICY UPDATES We may revise this Privacy Policy. The latest version will always be published on this page with the updated date.

Privacy enquiries: contact@solacesilkstudio.com